Recommended Annual Service
All gas fireplaces should be cleaned and serviced by a licensed and qualified service technician on an annual basis to keep operating at peak performance. A simple cleaning and tune-up can help avoid costly repairs later and provides the peace of mind the fireplace is ready for that next chilly evening.
- pilot light outages
- "booming" noises on ignition
- delayed ignition (slow to start up)
- excessive soot or corrosion inside the fireplace or on the vent
- the smell of rotten eggs or sulphur, or a sharp odour that causes your eyes to sting
- symptoms of carbon monoxide poisoning: nausea, headaches, lethargy or other flu-like symptoms
- Replace all batteries with fresh alkaline batteries (4 AA’s in receiver and 9v in handset).
- Test total voltage at receiver box – should be 6+ volts.
- Check all gas connections for leaks with fireplace running on high.
- Clean/vacuum any lint and dust build-up around valve and controls.
- Inspect for signs of wear or damage.
- Inspect and clean convective hot air outlet grills or louvers.
- Remove logs/coals/rocks; vacuum lint and carbon build-up from firebox, burner and logs/coals/rocks. A natural bristle paintbrush can be used to brush off logs/coals/rocks and firebox ceramic liner.
- Ceramic fuel bed (logs, rocks or coals) can be touched up with high temp paint.
- Re-install logs/coals/rocks ensuring correct factory location spec.
- Fine tune the fireplace for optimal flame appearance and fuel efficiency (burner air shutter setting to factory spec and proper air restrictors installed).
- Clean glass of any soot buildup and whiting deposits with ammonia free glass cleaner. Stubborn stains can be removed with “Gas Fireplace Window Cleaner” product.
- Visually inspect window gasket.
- Check window pressure relief spring action. Lubricate with high temp grease if stiff.
- Where possible, inspect vent system for secure connections, blockages and proper draft.
- Visually inspect outside vent terminal for insects, damage and clearances to combustibles including landscape shrubbing.
- Check thermocouple millivolt reading is to factory spec (min 8mv).
- Perform timed thermocouple dropout test (min 20 sec).
- Check inlet pressure with manometer is to factory spec (see rating plate). (unit turning on high)
- Check manifold pressure with manometer, with fireplace running on high, is to factory spec (see rating plate).
- Check safety clearances to a combustible mantle and to room furnishings.
- Review proper remote handset operating procedures with homeowner.
- Review proper location for remote handset.
- Check for smooth burning ignition, flame stability.
- Service rate is $189.95 + GST which covers one appliance for up to 30 minutes.
- Second fireplace is $99.95 + GST which covers a second appliance for up to 30 minutes.
- Third fireplace is $79.95 + GST which covers a third appliance for up to 30 minutes.
- Additional labour rate in home is $100 per hour billed in 15 minute increments.
- Parts extra, and quoted by make and model.
- Cowichan Valley including Chemainus, Ladysmith, and Lake Cowichan included in these rates.
Please fill out the following form and we will call you within one business day to book the service call. Service calls are booked on a first come first service basis, booked Monday through Thursday from 9:00 a.m. to 5:00 p.m.
Contact our experienced and friendly staff to obtain further information
We’re available 8 hours a day!
We look forward to hearing from you.